FAQs
Welcome to Hoochie Couture! We’re here to make your shopping experience as fabulous and seamless as possible. If you don’t see your question answered below, feel free to contact us.
Orders & Shipping
1. How long does it take to process my order?
Orders are typically processed within 1-3 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information.
2. Do you ship internationally?
Yes! Hoochie Couture offers international shipping. Shipping costs and delivery times vary depending on your location, and you'll see the options at checkout.
3. How can I track my order?
Once your order is shipped, we'll send you an email with your tracking number. You can use this to follow your package's journey to your doorstep.
4. What if my package is lost or delayed?
If your package seems to be delayed or lost, please contact us at [Customer Support Email]. We’ll work with the carrier to resolve the issue as quickly as possible.
Returns & Exchanges
1. What is your return policy?
We accept returns within 14 days of delivery for store credit only. Items must be unworn, unwashed, and in their original condition with tags attached.
2. How do I start a return?
To initiate a return, please visit our [Returns Portal] or contact our customer service team at [Customer Support Email].
3. Can I exchange an item?
Exchanges are accepted within 14 days of delivery. Please reach out to us, and we'll assist you with the exchange process.
Product & Sizing
1. How do I find the right size?
Each product page includes a size chart to help you find your perfect fit. If you're unsure, feel free to reach out for personalized sizing advice.
2. Are your items true to size?
Most of our items run true to size, but sizing can vary by style. We recommend checking the size guide on each product page for accuracy.
Payments & Discounts
1. What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and Klarna for buy-now, pay-later options.
2. Can I use more than one discount code?
Only one discount code can be applied per order. Be sure to use the code that offers the best deal!
General Questions
1. Do you restock sold-out items?
Yes, popular items are often restocked. Sign up for restock alerts on the product page to be the first to know when it's back!
2. How can I contact customer service?
You can reach our team at hoochiecoutureboutique@gmail.com or through our [Contact Us] page. We aim to respond within 24-48 hours.
💖 Still have questions?
We’re here to help! Reach out to us at hoochiecoutureboutique@gmail.com, and we’ll get back to you as soon as possible.